Access and Use of the Service
Changes in Service: Evisasupport LLC (the “Company”) reserves the right to modify or discontinue temporarily or permanently at any time the Service (or any part thereof) with or without prior notice. You agree that the “Company” will not be liable to you and/or to any other third party for any modification, suspension or discontinuance of the Service.
Mobile Services: Some of the Services can be accessed via a mobile device (“Mobile Services”). Additional fees and/or data rates may apply depending on your wireless service provider. Downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier. Certain Mobile Services may not work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding the “Company” and other entities by SMS, MMS, text message or any other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated back to us.
Regulations concerning the tax are subject to change without prior notice. the “Company” is not and will not become at any time responsible for such changes and/or any delay and/or any loss whatsoever derived from such changes.
the “Company” will not be liable for any costs, damages, and expenses from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of any service fees paid by customer for visa, regardless of circumstances, whether or not the “Company” had knowledge that such damages might be incurred and whether or not the “Company” may be, or may be responsible for, a contributing cause.
The “Company” will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including Government website delays our outages).
The “Company” is not responsible for the actions or inaction of the Government of any country officials and personnel. The “Company” is not and shall not be responsible for the actions and inactions of the Government of any Country. Processing time for the tax is quoted by us as approximations based on our experience with relevant Governments. The “Company” is not and shall not be responsible for processing times.
Processing fee: A fee charged by eVisa Support LLC for rendering you services for applying on your behalf for Tourist card Mexico/FMM $39.80 USD per person.
Government fee: A fee charged by the issuing Government authority of Mexico – at this moment free of charge, when traveling “by Air”.
Total fee: 39.80$ USD per person , including processing and government fees.
We will refund the full paid amount if you do not receive the Tourist card document/FMM within 12 hours after your submission or if the tourist card is rejected by the Government of Mexico.
Money is not returned for intentional concealment of information and/or submission of incorrect information when filling out the form.
Travel Documents refund guidelines
A full refund is only possible when no steps have been made in processing the order. If the process has started and/or the service has been partially or fully provided, no refund is guaranteed. If you would like to request a refund, please contact us via email specifying your request and the conditions under which you are requesting a rebate and we will reply to you as soon as possible.
If you are not satisfied with our services, please contact us. After examining your case and under reasonable circumstances, we may grant you a credit for the Touristcard-mexico.org processing fee to be used for future orders or to make a refund.